Shipping Policy
This policy outlines our procedures for shipping and delivery for all international orders placed through https://thaismilehealthy.com/.
1. Order Processing Time
All orders are processed and prepared for shipment within 2–5 business days (not including weekends or public holidays) after receiving payment confirmation. You will receive a separate notification with tracking information once your order has shipped.
2. Shipping Methods and Delivery Times
We offer two reliable shipping options for international customers:
| Shipping Method | Estimated Transit Time | Cost | Tracking Availability |
| DHL Express | 3 – 7 business days (Fastest option) | Calculated at Checkout | Full tracking provided |
| Registered Parcel Post | 15 – 21 business days (Standard option) | Calculated at Checkout | Basic tracking provided |
Note: The guaranteed delivery time for refunds remains 45 days from the shipping date. These are estimated transit times and do not include customs clearance delays.
3. International Customs, Duties, and Taxes
IMPORTANT DISCLAIMER:
- Customs Responsibility: The customer is solely responsible for all import duties, customs fees, tariffs, and local taxes charged by the government of the destination country. These charges are not included in the item price or shipping cost.
- Compliance Risk: We are not responsible for delays, seizure, or destruction of products caused by the customs agency if the customer fails to comply with their local import regulations. Please ensure the products are legal for importation in your country before purchasing.
4. Shipping Confirmation and Tracking
Once your order has shipped, we will send an email notification that includes the tracking number(s). Please allow up to 48 hours for the tracking information to become available.
5. Incorrect Address
The customer is responsible for ensuring the accuracy of the shipping address. We are not responsible for orders shipped to incorrectly submitted addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipment fees.