Return & Refund Policy

This policy governs the process for order cancellation, returns, and refunds for all products purchased from https://thaismilehealthy.com/.This policy should be read in conjunction with our [Terms and Conditions] and [Privacy Policy].

1. Important Medical Disclaimer

Products sold on this Site are dietary supplements, not medicines, and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before consumption.

2. Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to modify or cancel it, you must contact us within 12 hours of placing the order. Once the packaging and shipping process has started, the order can no longer be canceled.

3. Grounds for Refund or Reshipment

Your satisfaction is our #1 priority. You may request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed delivery time (45 days, not including 2–5 days for processing).
• You receive the wrong item.
• You do not want the product you have received (you must return the item at your expense, and the item must be unused, sealed, and in resalable condition).

4. Situations Where Refund Is NOT Issued

We do not issue refunds if:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect or incomplete shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (e.g., delayed by a natural disaster, or refusal/seizure by the destination country’s customs agency).
• Medical/Legal Compliance: Products are seized or destroyed because the customer failed to comply with their local regulatory laws (e.g., unauthorized ingredients in the destination country).

5. Refund Submission Process

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Please submit your request by sending a message on our Contact Us page.